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Bedside terminals keep Central Baptist patients entertained and connected to the outside world

by Vicki M. Pettus

Rolling Out the Red Carpet

American consumers are accustomed to using technology to get better service in almost every sector of the economy except health care. Now they're demanding that hospitals, clinics and insurance companies provide easier access to information as well as convenient online services, such as the ability to communicate with a doctor via e-mail or pay a bill on a Web portal.

Patient Satisfaction and the New Consumer

To paraphrase an old General Motors ad slogan, this isn’t your father’s patient. Today’s patient is more discerning and demanding. She also has more access to information and a wider array of choices. In many ways, today’s patient shouldn’t be thought of as a patient, but as a consumer. She wants to know the quality of care provided by her doctor and hospital and how much procedures will cost. In some cases she can find that out with the click of a mouse. A savvy Internet user, the new consumer also expects health care to adopt the same functionalities as other industries that allow her to buy movie tickets, book a hotel room and pay a bill online. If she doesn’t like what she sees, she is more likely now than in the past to shop around with her health care dollars.

How to Increase Patient Satisfaction Scores and Safety Using Computer Technology

Personal computers have become a part of everyday life for most people. They send and receive messages, connect us to the rest of the world, and provide us with information on any subject that we need. Computer technology has been responsible for many of the greatest advances in modern medicine. Doctors and their patients have the opportunity to communicate in newer and easier ways than ever before, making patient care and treatment more effective every day.