ROI from Facility Investment: Quality and Patient Satisfaction

With the development of the CMS value-based purchasing program and an increasing number of private insurance programs, quality measures and patient satisfaction have become key financial issues. The increased focus on quality commands the attention of hospital and health system senior finance executives as they seek to allocate limited funds with increasing needs. Results of a study of quality differences between replacement facilities and older facilities suggest that new facilities tend to show higher levels of both patient satisfaction and overall quality.

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