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U.S. Hospitals That Provide Superior Patient Experience Generate 50 Percent Higher Financial Performance Than Average Providers, Accenture Finds

Yet another study proving what most of us already know, those that take care of their customers best, will have better financial (and likely other types, too!) results.  At Connected Patients, our ConnectMe system has been helping hospitals to measure and improve the experience for countless patients over the past 7 years.  Let us help you improve the experience for your patients and watch your profits rise!

Study closely links patient satisfaction scores and hospital profitability

A recent study by Press Ganey indicates that those hospitals doing well as measured by HCAHPS and other patient satisfaction measures, are also among the most profitable. Connected Patients' ConnectMe system aids hospitals in improving these scores through proven methods of providing instant feedback from patients and by providing a wide variety of content designed to comfort, educate, and entertain patients and their visitors.

4 Strategies to Boost Hospitals' HCAHPS Scores

Becker's Hospital Review recently featured an article on "4 Strategies to Boost Hospitals' HCAHPS Scores." The tips in short were:

  • Communicate clearly and often.
  • Collect and act on data.
  • Educate patients.
  • Make a positive patient experience part of the culture.

ROI from Facility Investment: Quality and Patient Satisfaction

The increased focus on quality commands the attention of hospital and health system senior finance executives as they seek to allocate limited funds with increasing needs. Results of a study of quality differences between replacement facilities and older facilities suggest that new facilities tend to show higher levels of both patient satisfaction and overall quality.

Hospitals underestimate threat of HCAHPS penalties

Despite the looming threat of reduced reimbursements under performance measures, hospitals may be overly optimistic that they will perform well, according to experts at the American College of Health Executives' (ACHE) annual congress in Chicago.

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