U.S. Hospitals That Provide Superior Patient Experience Generate 50 Percent Higher Financial Performance Than Average Providers, Accenture Finds
Yet another study proving what most of us already know, those that take care of their customers best, will have better financial (and likely other types, too!) results. At Connected Patients, our ConnectMe system has been helping hospitals to measure and improve the experience for countless patients over the past 7 years. Let us help you improve the experience for your patients and watch your profits rise!
CHICAGO--(BUSINESS WIRE)--New research from Accenture (NYSE:ACN) has found that U.S. hospitals that deliver “superior” customer experience achieve net margins that are 50 percent higher, on average, than those of hospitals providing “average” customer experience.
The findings, which compared six years of hospital margin data with patient experience scores from the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS), found that hospital margins and revenues among the top HCAHPS performers are growing at an above-average rate, with the growth of revenue outpacing operating expenses in these hospitals. Read the rest of the article here.